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Continuing Professional Development
Programmes for the Tourism Sector The Edward de Bono Foundation in partnership with Malta Tourism Authority The Tourism industry in Malta faces the following main difficulties relevant to the activity sector:
- Highly competitive environment in Malta and a complex industry.
- Customers always more demanding especially in terms of quality of service and customer care.
- Jobs very demanding and a necessity to guarantee development, involvement and motivation of staff to insure the requested level of service expected by customers. The human capital is a factor to be seen as a strength therefore implies substantial investment.
The Edward de Bono’s Thinking Tools courses are an appropriate response to the points mentioned above: these management tools dramatically increase effectiveness through focused thinking: |
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Develop improved decision-making
Reactivity, better and faster quality of service
Develop teamwork
Staff motivation and commitment – process involvement and accountability
Develop creativity
Stand out from competition, deliver value
Develop productivity
Business growth
A common language
A service now paid to think in the following directions:
- The other persons view;
- Consequences of their action;
- A deliberate mental check that considers all factors, priorities, assesses the key values involved, thinks in terms of feasibility and fit;
- Understands and works within employer constraints due to competition;
- New ideas on how to deliver better value become an expectation – staff possibilities are given the go ahead to think and are provided with an easily applicable framework within which to do this.
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